As COVID-19 continues to have an impact in Canada and around the world, Phelps Homes is closely monitoring the situation and working in accordance with the precautionary guidelines outlined by both government and health authorities.
At the present time, health authorities have required individuals and businesses to take measures to reduce interactions to help slow the spread of the coronavirus/COVID 19. In light of the extraordinary circumstances presented by this pandemic and in support of the public health directive, Tarion is setting out the following advisory:
Please note that Phelps Homes has decided to continue to suspend all non-essential warranty service until June 2, 2020*. Phelps Homes is monitoring the situation closely and will continue to provide updates as soon as possible. The safety of our customers and staff is our top priority.
We continue to ask that, in an emergency, you please contact ownercare@phelpshomes.com and a member of our Owner Care Team will follow up with you.
*date may be subject to change
Due to today’s announcement that Ontario’s State of Emergency will be extended an additional 28 days, please note that Phelps Homes has decided to continue to suspend all non-essential warranty service until May 12, 2020*. Phelps Homes is monitoring the situation closely and will continue to provide updates as soon as possible. The safety of our customers and staff is our top priority.
We continue to ask that, in an emergency, you please contact ownercare@phelpshomes.com and a member of our Owner Care Team will follow up with you.
*date may be subject to change
In accordance with the precautionary guidelines suggested by Health Canada, Tarion, and the Ministry of Health, Phelps Homes has decided to continue to suspend all non-essential warranty service until April 17, 2020*.
In an emergency, we ask that you please email ownercare@phelpshomes.com, and a member of our Owner Care Team will follow up with you.
*date may be subject to change
In response to the statement released by the Ontario government on Monday March 23, 2020, we will be continuing our operations as usual. Falling under the category of "essential", we remain open and available to service the needs of our clients & contractors. While recent measures may impact some of our business operations, we will be doing our best to ensure projects continue to move forward.
Please note that our Head Office, Sales Office, and Design Centre will be closed as of March 25,2020 and we will no longer be accepting appointment requests for our Sales Advisors or Design Consultants. If you have further questions regarding our business operations during this time, please email info@phelpshomes.com.
A Note to Homeowners
As a precaution to the risks associated with COVID-19, we are no longer conducting Framewalks or Pre-Delivery Inspections with homeowners. The Framewalk, and the corresponding work associated on-site, and PDIs will still be conducted, but will take place with only your Build Care Representative in attendance. These steps are solely precautionary and will not impact the construction process.
Your Build Care Representative will conduct and document the Framewalk/PDI, and will send you a copy electronically. In addition, photos of your home will be taken and sent to you via email. If you have any questions or observations, please do not hesitate to contact your Build Care Representative.
In accordance with the precautionary guidelines suggested by Health Canada, Tarion, and the Ministry of Health, Phelps Homes has decided to suspend all non-essential warranty service until March 31, 2020.
As an organization, Phelps Homes has been taking various precautionary measures and adjusting our operations to ensure the health and safety of our employees, clients, trades, and the greater community.
Phelps Homes staff are following these precautions, and we encourage you to as well:
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Please note: as of March 18, 2020, all of our Sales and Design Offices will be open by appointment only. We will not be open for drop-in visitors but are happy to meet with customers by appointment one-on-one, by phone, or even by video conference.
For those that would like to book an appointment, we will ask that you confirm some health and safety questions prior to our meeting:
Thank you for your patience and understanding as we work to provide you with the best homeowner experience while maintaining a safe environment.
